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  • Home The Physio Clinic Blog Latest Updates
  • Latest Updates

    The Physio Clinic is closely monitoring information released by the Department of Health in regards to COVID-19 (Coronavirus).


    Latest update 21 September 2020.


    We remain open to see patients in the clinic, and are excited to announce that we are returning to some of our services that had previously been paused, as outlined below. 


    To continue to protect the health of our patients and staff here at the physio clinic, we kindly ask that you do NOT attend the clinic if you answer yes to any of the following: 

    • Are you experiencing any fever/chills, cough, sore throat, runny nose, shortness of breath or loss of smell/taste?

    • Have you been in contact with any suspected or confirmed cases of COVID-19?

    • Are you under direction to quarantine or self-isolate?

    If this is the case, please give our friendly reception staff a call to assist you with rescheduling your appointment.


    Physio Exercise Classes (PEC) are back

    We are thrilled to announce that our PECs are back! We will be introducing new procedures for the classes, to ensure the health and safety of our patients and staff, including:

    • All patients will be provided with their own spray and wipe to clean equipment after use
    • All patients must bring their own towel & water bottle
    • Patients must maintain a physical distance of 1.5 m from others
    • Patients must arrive and leave in allocated class times

    If you have had some time off exercise, we would highly recommend that you book in for a 1:1 appointment to review and revise your program before recommencing in the group classes. This will assist in adjusting your exercises to suit your current needs.

    Call 8342 1233 for more information or see our timetable below.

    Hydrotherapy is back 

    We are also delighted to announce our hydrotherapy classes are returning. Currently, our classes are running at our Walkerville ECH location on Tuesday and Thursday afternoons, and Tuesday midday at our Norwood location. Similarly to our PECs, if you have had some time away from exercise, we would recommend you book in for an appointment in the clinic prior to returning to the pool to ensure your program is suited to your current needs.


    I can't attend the clinic. What are my options?

    We understand that you may be unable to attend the clinic for your next appointment. At The Physio Clinic, we want to ensure that we can continue to be here for you. For this reason, we have introduced a variety of services, notably online physio consults and home visits, which are outlined below.

    Home Visits 

    • One of our qualified physios can arrange to visit you in the comfort of your own home

    • These consultations will run very similarly to those that we provide within the clinic, with the physio able to conduct a complete assessment, diagnose and treat your problem, after taking all the necessavry precautions (hand sanitising etc)

    Online Consults (Telehealth)

    • Our Senior Physiotherapists can assess, diagnose and treat your injury entirely over phone/video link.

    • This service is available for all people throughout Australia and the technology is easy to use -  we can assist you with this. There is no need to download an application to access your online physio consultation. Services can be accessed via a link on your phone, tablet or internet browser (e.g. Google Chrome or Firefox).

    • Whilst it does not replace traditional hands-on treatment, people with conditions where education, exercise and self-management are the recommended treatments are those who will likely gain the most from an online consult.

    • These situations often include, but are not limited to, shoulder pain, lower back pain, hip or knee arthritis, patients post-surgery (e.g. post hip replacement) and patients requiring a general exercise program for flexibility, strength and balance.

    • We are offering ALL patients a free 10-minute phone call with a senior physiotherapist to discuss your suitability and answer any questions you may have. Call our admin staff today to book your call in!

    • Still Unsure? Check out this brief video outlining the simplicity of accessing an online consult, with our fantastic Senior Physiotherapist Mandy Button.

    Can I claim these new services with Private health, Medicare, NDIS, DVA or Third-party?

    Private Health Funds: YES from 14/04/2020. 

    • Some health funds will provide coverage for online consultations provided by physiotherapists from Tuesday 14 April 2020, subject to certain conditions.

    • We encourage you to check with your health fund to see if they will cover online consultations (also known as Telehealth).

    • Please also be aware that some funds may impose additional conditions.

    • Initially, benefit payments will only be paid to you upon production of a receipt from us. This means that you will need to pay for the full cost of the consultation online at your appointment, and then claim your benefit through your health fund online.

    • We hope to be able to provide you with more information soon

    Health Partners: YES Available from Wednesday 1/04/2020

    • If you are a member of Health Partners with Physiotherapy cover, you will be eligible to receive a rebate on our online consultations as of 01/04/20.

    • You will only have to pay your standard gap. Please contact admin to discuss.

    NDIS: YES 

    • We are still providing home visits to all of our NDIS participants, as recommended by the NDIA (the Agency in charge of the NDIS).

    • Please contact us so we can put you in touch with our NDIS coordinator to discuss your needs so we can continue to provide you with essential supports. 

    Medicare EPC Plans: YES 

    • You must have a valid referral from your GP

    • Online consultations will be bulk billed. 

    • Please contact us for more options.  

    DVA: YES

    • Treatment cycle arrangements continue to apply for DVA clients seeking to access allied health services through telephone and video conferencing.

    • Please contact your physio to discuss.  

    Third-Party/RTWSA: YES 

    • Approval will be required from your case manager before we move to online consultation

    • Please contact your physio to discuss

    What measures are The Physio Clinic taking to ensure that your patients and staff are safe?

    Please be assured that on top of our existing cleaning procedures, we are taking increased stringent hygiene and patient screening measures to protect your safety. This includes but is not limited to:

    • Screening all patients to ensure no one is displaying symptoms including coughing, fever or runny nose.

    • Screening patients to ensure they have not travelled in the last 14 days or had contact with anyone who has.

    • Screening patients to ensure no contact has been made with confirmed or suspected cases of Covid-19

    • Asking all patients to wash/sanitise their hands before and after treatment consultations

    • All clinic surfaces are cleaned throughout the day and in between every consultation.

    • Any linen that is used is immediately washed after each appointment

    • All staff have undergone hygiene and infection control training.

    Help! I have more questions!

    • We are aware this is a rapidly changing and confusing time for all. We are endeavouring to provide you with the most up to date information available to us.

    • Please feel free to give us a call on (08) 8342 1233 or email Be assured that we are here for you, and are more than happy to discuss any of your questions or concerns.

    • We also invite you to follow us on Instagram and Facebook, as we are posting regularly through these channels to keep you updated with the latest advice and changes.

    A huge thank you for your continued support; we look forward to seeing you in the clinic or online!

    Kind regards

    Ben Corso

    Director – The Physio Clinic

    Prospect  |  Marryatville |  Blackwood