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  • Home The Physio Clinic Blog Latest Updates
  • Latest Updates

    The Physio Clinic is closely monitoring information released by the Department of Health in regards to COVID-19 (Coronavirus).

    Latest update 1st May 2020.

    The last 6-8 weeks have been both challenging and rewarding for us here at The Physio Clinic. We are rapidly adapting to the current climate, in order to be able to continue to best support you, our patients. It has been heartening to see our community come together in the way it has, and we would like to thank you for your ongoing support. 

    We have been receiving lots of questions over the past couple of weeks, so we’ve put together some FAQs to address some common queries and concerns.

    Are you still open? Does the physical distancing rule apply to health services?

    Yes, we are still open! Physiotherapy has been declared an essential service by Prime Minister Scott Morrison and has been encouraged to continue. The physical distancing rule does not apply to health services. However, this does not mean we are not taking it seriously. Please be assured that we are applying and abiding by this rule wherever possible.

    I can no longer attend the clinic. What are my options?

    We understand that you may be unable to attend the clinic for your next appointment. At The Physio Clinic, we want to ensure that we can continue to be here for you, despite the current circumstances. For this reason, we have introduced a variety of new services, notably online physio consults and home visits, which are outlined below.

    Home Visits 

    • One of our qualified physios can arrange to visit you in the comfort of your own home

    • These consultations will run very similarly to those that we provide within the clinic, with the physio able to conduct a complete assessment, diagnose and treat your problem, after taking all the necessary precautions (hand sanitising etc)

    Online Consults (Telehealth)

    • Our Senior Physiotherapists can assess, diagnose and treat your injury entirely over phone/video link.
    • This service is available for all people throughout Australia and the technology is easy to use -  we can assist you with this. There is no need to download an application to access your online physio consultation. Services can be accessed via a link on your phone, tablet or internet browser (e.g. Google Chrome or Firefox). 
    • Whilst it does not replace traditional hands-on treatment, people with conditions where education, exercise and self-management are the recommended treatments are those who will likely gain the most from an online consult. 

    • These situations often include, but are not limited to, shoulder pain, lower back pain, hip or knee arthritis, patients post-surgery (e.g. post hip replacement) and patients requiring a general exercise program for flexibility, strength and balance.
    • We are offering ALL patients a free 10-minute phone call with a senior physiotherapist to discuss your suitability and answer any questions you may have. Call our admin staff today to book your call in!
    • Still Unsure? Check out this brief video outlining the simplicity of accessing an online consult, with our fantastic Senior Physiotherapist Mandy Button.


    Book an Online Physio


    I was doing Physio Exercise Classes (PEC) and Hydrotherapy and I would like to continue to do my exercises. What can I do?

    Our group consult classes are being phased out this week. Don’t worry, we don’t want you to lose the progress you have made either! We have numerous ways for you to continue your exercise program. These include:

    one-on-one 30-minute exercise class in the clinic with one of our physios. You can continue to use your current PEC pass or pay per class. 

    Let us set you up at home! Our team can convert your current class program to a Home Exercise Program. We can set up an appointment either in the clinic, or online, to guide you through your new program. You can use your current PEC pass or pay casually.

    Can I claim these new services with Private health, Medicare, NDIS, DVA or Third-party?

    • Private Health Funds: YES from 14/04/2020. 

      • Some health funds will provide coverage for online consultations provided by physiotherapists from Tuesday 14 April 2020, subject to certain conditions. 

      • We encourage you to check with your health fund to see if they will cover online consultations (also known as Telehealth). 

      • Please also be aware that some funds may impose additional conditions. 

      • Initially, benefit payments will only be paid to you upon production of a receipt from us. This means that you will need to pay for the full cost of the consultation online at your appointment, and then claim your benefit through your health fund online.

      • We hope to be able to provide you with more information soon

    • Health Partners: YES Available from Wednesday 1/04/2020 

      • If you are a member of Health Partners with Physiotherapy cover, you will be eligible to receive a rebate on our online consultations as of 01/04/20.

      • You will only have to pay your standard gap. Please contact admin to discuss.

    • NDIS: YES 

      • We are still providing home visits to all of our NDIS participants, as recommended by the NDIA (the Agency in charge of the NDIS).

      • Please contact us so we can put you in touch with our NDIS coordinator to discuss your needs so we can continue to provide you with essential supports. 

    • Medicare EPC Plans: YES 

      • You must have a valid referral from your GP

      • Online consultations will be bulk billed.  

      • Please contact us for more options.  

    • DVA: YES

      • Treatment cycle arrangements continue to apply for DVA clients seeking to access allied health services through telephone and video conferencing.

      • Please contact your physio to discuss.  

    • Third-Party/RTWSA: YES 

      • Approval will be required from your case manager before we move to online consultation

      • Please contact your physio to discuss

    What measures is The Physio Clinic taking to ensure that your patients and staff are safe?

    Please be assured that on top of our existing cleaning procedures, we are taking increased stringent hygiene and patient screening measures to protect your safety. This includes but is not limited to:

    • Screening all patients to ensure no one is displaying symptoms including coughing, fever or runny nose.
    • Screening patients to ensure they have not travelled in the last 14 days or had contact with anyone who has.
    • Screening patients to ensure no contact has been made with confirmed or suspected cases of Covid-19
    • Asking all patients to wash/sanitise their hands before and after treatment consultations
    • All clinic surfaces are cleaned throughout the day and in between every consultation.
    • Any linen that is used is immediately washed after each appointment
    • Recommending that when you arrive at your appointment, you wait in your car and give the friendly reception team a call. They will be able to advise you when it is suitable to enter the clinic to minimise your time in the waiting room.
    • All staff have undergone hygiene and infection control training.

    Help! I have more questions!

    • We are aware this is a rapidly changing and confusing time for all. We are endeavouring to provide you with the most up to date information available to us.

    • Please feel free to give us a call on (08) 8342 1233 or email Be assured that we are here for you, and are more than happy to discuss any of your questions or concerns.
    • We also invite you to follow us on Instagram and Facebook, as we are posting regularly through these channels to keep you updated with the latest advice and changes.

    A huge thank you for your continued support; we look forward to seeing you in the clinic or online!

    Kind regards
    Ben Corso
    Director – The Physio Clinic

    Prospect  |  Marryatville |  Blackwood